Pottery made to order | repair and restoration studio in Southern Delaware
Packing & Shipping Instructions




Packing instructions:
Wrap each piece separately in bubble wrap. Place in a sturdy box and allow minimum of 2" of foam peanuts or bubble wrap buffer between each of the broken items parts and the wall of the box.

The larger and heavier the item is, a larger buffer is required. We ask that you pack it in "double boxes" (see picture on right) having the inside box float in the second box with foam peanuts or bubble wrap in between the two boxes without empty spaces. Make sure you DO NOT leave any voids without foam peanuts. Paper or towels are NOT GOOD materials for packing. See example of bad packing (badly damaged).


Example of "double boxing"
Double Boxing Example 1
Example of "double boxing"
Double Boxing Example - peanuts on all sides

Shipping and 50% deposit payment instructions:

Restoration shipping form

In the package, please include filled and signed Shipping Restoration Form (mandatory - see below for why it is so important).

50% deposit - online payment

50% deposit check payment, made to Lakeside Pottery, can be included in the package in envelope or Pay 50% online

Shipping Restoration Form required with shipment

If you find it difficult packing it yourself, UPS and FedEx can do it for you for an additional fee. Request "double boxing". We prefer UPS.

Please ship to the address below. We will notify you when package arrives.

SHIPPING ADDRESS:

Lakeside Pottery Studio
18766 John J Williams Hwy Unit 4
Rehoboth Beach, DE 19971

IMPORTANT: We only accept packages that already received a formal estimate. To receive and estimate: Estimate Request


When your package is received:

1) We contact you to let you know that we have received the package

2) We inspect the broken item to verify that the actual damage is consistent with photos and description sent earlier through the estimate request process. With over 90% of the projects, we do not find any discrepancy. When we do see additional and uncounted damage, we call to discuss and determine an action plan jointly with customer's input.

3) We verify that the 50% deposit is included or paid online.

4) We verify that the required form is filled up and signed. The form will accompany the project throughout the process to insure your preferences (e.g., repair level, shipping address, shipping insurance amount, etc.)

5) We schedule the project, create a job number, enter it in a dedicated bin with the form you have included.

When your project is completed:

1) We send you an e-mail with a picture or pictures of the completed repair for your review and approvals.

2) We email you invoice that can be paid on-line by charge card.

3) When the balance is settled, we pack your item double boxed and include care instructions.

4) We mail the box using UPS to the address you have specified in the form and insure it for the amount you specify in the project's form.

5) We always love to know that your item has arrived and receive your impression of our workmanship.


We ship anywhere within the USA, Canada, Europe and the Far East

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