Pottery made to order | repair and restoration studio in Southern Delaware
Packing & Shipping Instructions

Please ship to the address below. We will notify you when package arrives. For the form required to be included in the package and online 50% payment see below.

Lakeside Pottery Studio
35576 Peregrine Road
Lewes, DE 19958

IMPORTANT: We only accept packages that already received a formal estimate. To receive and estimate: Estimate Request

Drop off can be arranged by appointment in our Lewes, DE Studio

50% Deposit is required to be concluded prior to arrival and Shipping Restoration Form is required to be filled up and brought over with your item

Shipping Form & Deposit

Restoration shipping form

In the package, please include filled and signed Shipping Restoration Form (mandatory - see below for why it is so important).

50% deposit - online payment

50% deposit check payment, made to "Lakeside Pottery", can be included in the package in envelope or Pay 50% online

Packing instructions:

Wrap each piece separately in bubble wrap.

Place all small fragments in an envelop or a ziplock bag.

Place in a sturdy box and allow about 2" of foam peanuts or bubble wrap buffer between each of the broken segments and between the wall of the box.

The larger and heavier the item is, a larger buffer is required.

We ask that you pack it in "double boxes" (see picture below on right) having the inside box float in the second box with foam peanuts or bubble wrap in between the two boxes without empty spaces.

Tightly & compactly fill all voids with foam peanuts or bubble wrap - DO NOT leave any voids. This will insure that no movement occurs during shipping.

Paper or towels are NOT GOOD materials for packing.

See example in this link of bad packing (badly damaged).

If you find it difficult packing it yourself, UPS and FedEx can do it for you for an additional fee. Request "double boxing".

We prefer UPS.

NOTE: Some states outlawed the use of peanuts. In these cases, bubble wrap is recommended to be used instead as a barrier.

Example of "double boxing"
Double Boxing Example 1
Example of "double boxing"
Peanuts (or bubble wrap) on all sides

When your package is received:

1) We contact you to let you know that we have received the package

2) We inspect the broken item to verify that the actual damage is consistent with photos and description sent earlier through the estimate request process. With over 90% of the projects, we do not find any discrepancy. When we do see additional and uncounted damage, we call to discuss and determine an action plan jointly with customer's input.

3) We verify that the 50% deposit is included or paid online.

4) We verify that the required form is filled up and signed. The form will accompany the project throughout the process to insure your preferences (e.g., repair level, shipping address, shipping insurance amount, etc.)

5) We schedule the project, create a job number, enter it in a dedicated bin with the form you have included.

When your project is completed:

1) We send you an E-mail with a photos of the completed repair for your review and approvals.

2) We email you invoice that can be paid on-line by charge card or PayPal.

3) When the balance is settled, we pack your item and include care instructions.

4) We mail the box using UPS to the address you have specified in the form and insure it for the amount you specify in the project's form.

5) We always love to know that your item has arrived and receive your impression of our workmanship.

We ship anywhere within the USA and Canada. Please note that with items shipped to Canada, we do not cover any customs fees and taxes.

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